WMATA - how much I wish to love you. You served me real well during the major rain storms that hit the DC area. I was actually thinking, I can commute using public transportation every day, this isn't too bad.
But, something had to go wrong. My SmarTrip card broke. Unbelievable, I know! Let me set up the scene for you. I get to the gate and wave my SmarTrip card and nothing happens. I try bending the card a little to get it to register, no avail. I then get the attention of the Station Manager. I let him know that my SmarTrip card is not working. He takes the card and tries it out in his booth and returns to me and lets me know it's not working. (At this time, I'm thinking "No Sh*t, Sherlock). He then told me that I had to mail it in to get a replacement card. I nodded my head. The Station Manager then asks me if I wanted the form? (In my head, "Well, duh? How else was I going to send the card in).
I then remembered reading somewhere, you can take broken SmarTrip cards to Metro Center and they can replace it. I asked the Station Manager if that was true. He shrugged his shoulders and said, "You can try".
I take the form from the Station Manager and eventually get through the gates. The next day I am looking at the form, the whole top part needs to be filled out by the Station Manager. At that point, I just had to shake my head at WMATA's ineffectiveness. Anyway, I filled out the form and mailed in my broken card. Let's see how long it takes to receive a new one. I'm not holding my breath.
Why is it so hard for all the employees that work for WMATA to learn how to handle various problems? Or at least know something about their jobs? My SmarTrip card not working is not an unusual problem.
WMATA - you won. I broke down last night and bought another card.
I wasn't going to post about this but I was really annoyed this morning when I saw my bus arrive at the bus station 3 minutes earlier than it should have. Needless to say, I missed the bus. Don't worry, I won't rant about the bus, there are plenty of folks doing that already.
Stupid License Plate Watch
LES'S LEX
JIM BMW
(I don't understand the need for people putting their names on License Plates)
HIM8NCE
4PETESK
4MY40TH
DSNYWLD (minivan with multiple mickey stickers)
But, something had to go wrong. My SmarTrip card broke. Unbelievable, I know! Let me set up the scene for you. I get to the gate and wave my SmarTrip card and nothing happens. I try bending the card a little to get it to register, no avail. I then get the attention of the Station Manager. I let him know that my SmarTrip card is not working. He takes the card and tries it out in his booth and returns to me and lets me know it's not working. (At this time, I'm thinking "No Sh*t, Sherlock). He then told me that I had to mail it in to get a replacement card. I nodded my head. The Station Manager then asks me if I wanted the form? (In my head, "Well, duh? How else was I going to send the card in).
I then remembered reading somewhere, you can take broken SmarTrip cards to Metro Center and they can replace it. I asked the Station Manager if that was true. He shrugged his shoulders and said, "You can try".
I take the form from the Station Manager and eventually get through the gates. The next day I am looking at the form, the whole top part needs to be filled out by the Station Manager. At that point, I just had to shake my head at WMATA's ineffectiveness. Anyway, I filled out the form and mailed in my broken card. Let's see how long it takes to receive a new one. I'm not holding my breath.
Why is it so hard for all the employees that work for WMATA to learn how to handle various problems? Or at least know something about their jobs? My SmarTrip card not working is not an unusual problem.
WMATA - you won. I broke down last night and bought another card.
I wasn't going to post about this but I was really annoyed this morning when I saw my bus arrive at the bus station 3 minutes earlier than it should have. Needless to say, I missed the bus. Don't worry, I won't rant about the bus, there are plenty of folks doing that already.
Stupid License Plate Watch
LES'S LEX
JIM BMW
(I don't understand the need for people putting their names on License Plates)
HIM8NCE
4PETESK
4MY40TH
DSNYWLD (minivan with multiple mickey stickers)
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